SHIPPING POLICY

Effective Date: 15 August 2026

At TrippyCart, we aim to make your shopping experience simple, reliable and transparent. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.

1. About TrippyCart

TrippyCart is operated by Ajmera Associates, a proprietorship based in Jaipur, Rajasthan.

Registered & Dispatch Address:
57, Shakti Nagar, Gopalpura Bypass,
Opp. Triveni Nagar Crossing, Jaipur, Rajasthan, India

Customer Support:
Email: hello@trippycart.com
Phone/WhatsApp: +91 99831 20808
Support Hours: 10:00 AM – 8:00 PM, every day

2. Where We Deliver

We currently ship orders across India.

Delivery to a particular location remains subject to the serviceability, safety requirements and operational restrictions of our logistics partners. Accordingly, we may be unable to deliver to certain locations or pincodes from time to time.

We currently work with multiple logistics partners, including Blue Dart, Delhivery and DTDC, and may select the logistics partner based on delivery availability, estimated delivery time, product/category restrictions and operational considerations.

3. Order Processing & Dispatch

Orders are generally processed and dispatched within 24–48 hours of successful order confirmation.

Orders placed on weekends, public holidays or during periods of exceptionally high order volumes may require additional processing time.

Once your order has been dispatched, you will receive available shipment/tracking information through the contact details provided at checkout.

4. Standard Delivery

Standard delivery generally takes approximately 3–5 business days after dispatch.

Actual delivery timelines may vary depending on:

• Delivery location
• Logistics partner
• Weather conditions
• Public holidays
• Operational disruptions
• Remote-area serviceability
• Circumstances beyond our reasonable control

Delivery timelines are estimates and should not be treated as guaranteed delivery dates.

5. Express Delivery

Express delivery is available at an additional charge of ₹149.

Express orders are generally dispatched within 24 hours and are subject to logistics-partner availability and serviceability.

The ₹149 express fee is charged in addition to any applicable standard shipping charge.

6. Same-Day Delivery — Jaipur

Same-day delivery may be available within eligible locations in Jaipur, Rajasthan, subject to serviceability and availability.

For consideration for same-day delivery, orders should generally be placed before 1:00 PM.

Same-day delivery is:

• Free for orders of ₹999 or above; and
• ₹99 for orders below ₹999.

Same-day delivery is not guaranteed and is subject to availability, delivery location, product availability and logistics capacity.

7. Shipping Charges

Our standard shipping charges are:

COD fee: ₹49

Express shipping: Additional ₹149

Any applicable charges will be displayed at checkout before you complete your purchase.

8. Delivery Attempts

Our logistics partners generally make up to two delivery attempts.

If the recipient is unavailable after the applicable delivery attempts, the package may be returned to the origin.

9. Incorrect Address

Customers are responsible for providing accurate and complete delivery information.

If an incorrect or incomplete address is provided, TrippyCart may contact the customer to verify or correct the address.

If the shipment cannot be delivered because of an incorrect/incomplete address, or if the shipment has already been returned to origin, additional shipping charges may apply for re-dispatch, where applicable.

10. Refused or Undelivered Shipments

If a customer refuses to accept a shipment, or the shipment cannot be delivered after the applicable delivery attempts, it may be returned to the origin.

Any refund or re-dispatch in such circumstances will be handled in accordance with our Returns & Refund Policy.

Shipping charges already incurred may not be refundable.

11. Damaged Shipments

Customers should inspect the package carefully at the time of delivery.

If the product appears damaged, customers should retain the original packaging and contact TrippyCart within 72 hours of delivery.

A clear unboxing video is required for damage claims. The video should ideally begin before the package is opened and clearly show the shipping label, packaging and condition of the product as it is opened.

Claims without the required video evidence may not be accepted. TrippyCart may, at its sole discretion, consider exceptional cases where video evidence is unavailable.

12. Lost Shipments

If a shipment is lost while in transit, TrippyCart will coordinate with the relevant logistics partner to investigate the shipment.

Where applicable, the logistics partner may be responsible for the shipment in accordance with its contractual terms, insurance or applicable liability arrangements.

TrippyCart will work with the customer to resolve an approved lost-shipment claim through replacement or refund, as applicable.

13. Restricted / Special-Handling Products

Certain products, including butane lighter refill cans, may be subject to logistics, transportation, safety, geographical or carrier-specific restrictions.

Accordingly, delivery of such products may be subject to the applicable logistics partner's serviceability and transportation requirements.

TrippyCart reserves the right to cancel and refund an order, or remove a product from a shipment, where delivery cannot legally or safely be completed through the available logistics network.

14. Contact Us

For shipping-related questions, contact:

TrippyCart
Ajmera Associates
57, Shakti Nagar, Gopalpura Bypass,
Opp. Triveni Nagar Crossing, Jaipur, Rajasthan, India

Email: hello@trippycart.com
Phone/WhatsApp: +91 99831 20808
Support Hours: 10:00 AM – 8:00 PM, every day